The technician asks in the chat, and the Assistant answers from your manuals, in Romanian.
I have a new technician. What can they ask?
What an error means, which code a part has, or how to repair a fault. They open the Assistant tab on the phone, right at the machine, and write the question.The Assistant, from the Demo Co account, in Romanian
Florin M.
What language does it use?
It answers in Romanian.
Marius P.
Where do the answers come from?
Only from your documents. It shows the document and the page the answer came from. If the information is not in the documents, it says so plainly.
Florin M.
How do I set it up?
Go to Tickets, the Documentation tab, and tap Upload document. Add PDF files, up to 25 MB each. You can replace or retire a document at any time.
Marius P.
Some of my manuals are scans, just pictures.
The Assistant reads the text in a PDF. A PDF with no text shows as “Scanned, no text”, and you get no answers from it. Technicians can still open it from Documentation.
Florin M.
What if an answer is wrong?
The technician taps Wrong answer. Conversations stay in History.
Marius P.
Can other companies see my manuals?
No. Each company sees only its own documents.
Florin M.
Is it included for every company?
Documentation and the Assistant are switched on separately for each company. Message us and we will switch them on.
Florin M.
Marius P.