What the technician can ask
- “What does error 26 mean?”
- “Which code does the part I need have?”
- “How do I repair this fault?”
How it answers
- Only from your documents.
- It shows the document and the page the answer came from.
- If the information is not in the documents, it says plainly that it did not find it.
- The Assistant answers in Romanian.
How you set it up
1
Upload the manuals
The manager puts the PDF files in Tickets, the Documentation tab.
2
The Assistant reads them
It reads the text in each PDF. A PDF with no text shows as “Scanned, no text”, and you get no answers from it.
3
Keep them current
You can replace or withdraw a document at any time.
Where the technician finds it
On the phone, in the Assistant tab, right at the machine. Past conversations are there too.
See the Technician assistant page →Questions
Can other companies see my manuals?
No. Each company sees only its own documents.
Is it included at every company?
Documentation and the Assistant are switched on separately for each company. Write to us and we switch them on.
Got a question?
Message us on WhatsApp.
Contact us