Question 1

How long does it take to get used to the app?

Accepted Answer

About a week from when you start. If you get stuck, we reply quickly, in under an hour. You also have a global search that helps you find anything in the app quickly.

Question 2

My route staff are not comfortable with apps. Is it complicated for them?

Accepted Answer

Agents have only 2 tabs: Routes (with that day's route) and Tickets (for faults). By the end of their first shift they already manage on their own, and we also train them online before they start.

Question 3

Does it work from a phone, straight from the van?

Accepted Answer

Yes. We have an app for the agent, the manager and the technician, each from their own phone.

Question 4

If I have questions, how quickly do I get an answer?

Accepted Answer

In most cases we reply in under an hour, between 8:00 and 17:00.

Question 5

How much does it cost me per month for the machines I have?

Accepted Answer

It depends on the number of machines. The subscription is calculated per machine; for example, for 50 machines, the monthly subscription is RON 125.00. See exactly what it costs you in the price list and calculator.

Question 6

Am I tied to a contract, or can I cancel if I do not like it?

Accepted Answer

You can leave our platform at any time. You get 45 days free, and once you have a subscription you can cancel it whenever you like, just as with Netflix or YouTube.

Question 7

How long does it take to start, and do I lose the data I have now?

Accepted Answer

Under 2 weeks. Setup takes a few days. We stay in touch, by phone and by message, until we are sure we have brought over all your data correctly.

Question 8

Can I see how it looks on my own machines before I pay?

Accepted Answer

Within a few days you will know if the platform is what you are looking for, and you get 45 days free to test it on your own machines.

Have a question?Leave us a message.We reply quickly.